About

The McKay Way

The McKay Way sets out our customer service commitment and describes our approach to achieve and maintain the important relationship between ourselves as landlord and our occupiers. Most of all, it is about McKay people directly managing our own properties; people who genuinely care and will always go the extra mile to assist our occupiers and do the right thing whilst maintaining excellent relationships with our suppliers and contractors to deliver exceptional service.

The Mckay Way

01

Transparency

If we say we will, it happens – our word is our bond. Everything is clear, easy to understand and transparent.

02

Directly managed

McKay people in McKay buildings – looking after your teams and your business every day in the right way.

03

Customer service

You are at the heart of everything we do. We give our best every day and respond when you need to us to.

04

Value for money

Too much, too little or just right. We will find the right value not just for the lease but for the operations and running costs that impact upon your business.

05

Unique spaces

We will help you to create a space that meets your needs and is right for your people, teams and business to thrive.

06

Flexibility

Let us help you to find the right space. If you need more we can help – if you need less, we can help you with that too.

07

Approachable

It all begins and ends with a conversation. Talk to us – we are here to help.

08

Covid Compliance

Constant review and implementation of measure in line with Government guidance as a minimum standard.

At McKay, we believe our relationship with each and every occupier is key to our business. Accordingly, we set out our commitment to existing and future occupiers in 'The McKay Way'.

Lynda Perry
Head of Occupier Services